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Customer Care

Authentication

Our Process

How We Authenticate

Our rigorous 50-point authentication process ensures every bag we sell is 100% genuine.

Step 01
Materials and Leather

We verify the leather type, texture, grain pattern and aging characteristics. Authentic luxury leather has very specific qualities that cannot be replicated.

Step 02
Stitching and Craftsmanship

Every stitch is counted and inspected. Authentic pieces have perfectly even, tight stitching with specific thread colors unique to each brand.

Step 03
Hardware and Metal

We inspect all metal hardware — zippers, clasps, rings and feet. Authentic hardware has specific weight, finish and engravings that fakes cannot replicate.

Step 04
Date Codes and Serial Numbers

We verify all date codes and serial numbers. Each code confirms exactly when and where a bag was made and confirms its authenticity.

Step 05
Interior and Lining

We check lining material, pocket construction, interior stamps and labels — all critical indicators of authenticity.

Step 06
Final Certification

After passing all checks, the bag receives our certificate of authenticity. If ever found to be inauthentic, full refund guaranteed.

Our Guarantee

Every bag is backed by our lifetime authenticity guarantee. If it is ever found to be inauthentic — full refund, no questions asked.

Shop with Confidence